Cleaner Canary Wharf Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning and related services by Cleaner Canary Wharf to domestic and commercial clients within our service area. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or other entity booking or receiving services from Cleaner Canary Wharf.

Company means Cleaner Canary Wharf and any authorised representatives or subcontractors engaged to provide the services.

Premises means the property, building or area where the services are to be performed.

Services means cleaning and any related services agreed between the Client and the Company.

Booking means a confirmed appointment for the provision of services at a specified time, date and location.

2. Scope of Services

The Company provides domestic and commercial cleaning services and related tasks as agreed at the time of booking. The exact scope, frequency and duration of services will be confirmed in the booking confirmation or service agreement.

Unless expressly agreed in writing, the services do not include specialist cleaning such as exterior high-level work, cleaning of areas contaminated with hazardous substances, professional mould remediation, pest control, or any services requiring licences or specialist certification.

The Company reserves the right to decline work that it reasonably considers unsafe, unlawful, unsuitable for standard cleaning methods, or beyond the agreed scope of services.

3. Booking Process

3.1 Bookings may be made through the Companys online booking system or by other channels made available by the Company from time to time.

3.2 A booking is not confirmed until the Client has received a booking confirmation from the Company. The Company may refuse any booking request at its discretion.

3.3 The Client is responsible for ensuring that all information provided when making a booking is accurate and complete, including the size and condition of the Premises, access details, and any specific requirements.

3.4 The duration of the booking is an estimate based on the information provided by the Client. If the Premises require significantly more time or work than reasonably anticipated, the Company may propose an adjusted price, reduced scope of work or additional visit. Any changes will be agreed with the Client before proceeding where reasonably possible.

4. Access to the Premises

4.1 The Client must ensure safe and reasonable access to the Premises on the agreed date and time, including provision of keys, access codes or entry instructions where necessary.

4.2 If access is not available at the scheduled time of the booking, or if the operatives are unable to gain entry after taking reasonable steps, the visit may be treated as a late cancellation and may be subject to a cancellation fee in accordance with these Terms and Conditions.

4.3 The Client remains responsible for the security of the Premises before and after the visit. Where keys are provided, the Company will take reasonable care to keep them secure while in its possession.

5. Client Obligations

5.1 The Client must ensure that the Premises are reasonably prepared for cleaning, including removing fragile items, valuable objects, and personal belongings from areas to be cleaned where appropriate.

5.2 The Client must inform the Company in advance of any known hazards, risks, or sensitivities at the Premises, including alarm systems, delicate surfaces, restricted areas, or items requiring special care.

5.3 The Client must not request the Companys operatives to undertake any work that is unsafe, illegal, or outside the agreed scope of services.

6. Pricing and Quotations

6.1 Prices for services are provided based on the information supplied by the Client and the type of service requested. The Company may provide fixed prices, time-based rates or a combination of both.

6.2 Any quotation given by the Company is an estimate and is subject to revision if the information supplied by the Client is inaccurate or if the condition of the Premises requires additional work or time beyond what could reasonably have been anticipated.

6.3 All prices are stated inclusive or exclusive of applicable taxes as specified by the Company, and any such taxes will be charged in accordance with prevailing law.

7. Payments

7.1 Payment is due in accordance with the terms communicated at the time of booking. The Company may require full or partial payment in advance to secure a booking.

7.2 Payment methods accepted by the Company will be specified during the booking process. The Company reserves the right to amend accepted payment methods from time to time.

7.3 For ongoing or recurring services, the Client authorises the Company to collect payment on a recurring basis using the payment method agreed. The Client must ensure that valid payment details are maintained and updated where needed.

7.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel future bookings without liability and to charge reasonable late payment fees or interest as permitted by law.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by providing reasonable notice in accordance with this clause.

8.2 If the Client cancels or reschedules a booking with less than 24 hours notice before the scheduled start time, the Company may charge a cancellation fee up to the full price of the booked service.

8.3 If the Client fails to provide access to the Premises at the scheduled time, or if the cleaning operatives are unable to commence work due to circumstances within the Clients control, this may be treated as a late cancellation and may incur a cancellation fee.

8.4 The Company endeavours to honour all confirmed bookings but reserves the right to cancel or reschedule a booking at any time due to staff illness, operational issues, adverse conditions, or other reasons beyond its reasonable control. In such cases, the Company will offer an alternative appointment or refund any pre-paid amounts for the affected visit.

9. Quality of Service and Complaints

9.1 The Company aims to provide a consistent and professional standard of cleaning services. The standard and scope of work will be in line with the description of the service booked.

9.2 If the Client is dissatisfied with any aspect of the services, the Client must notify the Company as soon as possible and, in any event, within 24 hours of completion of the visit. The Client should provide details and, where possible, evidence of the issue.

9.3 Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected areas or another reasonable remedy. Any re-clean must take place within a reasonable time frame and does not entitle the Client to additional services beyond the original scope.

10. Client Property and Valuables

10.1 The Client is responsible for securing or removing valuable, fragile, or irreplaceable items before the start of the services. This includes jewellery, cash, important documents, artworks, and other high-value items.

10.2 The Company does not accept responsibility for loss of cash or valuables that are not securely stored or that are left in open or vulnerable locations.

11. Damage and Liability

11.1 The Company will take reasonable care in providing the services. If damage occurs to the Clients property as a direct result of negligence by the Company or its operatives, the Company will, at its discretion, repair the damage, pay for the reasonable cost of repair, or replace the damaged item, subject to the limitations set out in this clause.

11.2 The Client must report any alleged damage to the Company as soon as reasonably practicable and, in any event, within 48 hours of the visit. The Client should provide details and evidence of the damage and must give the Company and its insurers a reasonable opportunity to inspect the damage before any repairs are carried out.

11.3 The Companys total liability in respect of any claim arising out of or in connection with the services shall, to the extent permitted by law, be limited to the total amount paid by the Client for the specific visit during which the incident occurred.

11.4 The Company shall not be liable for any indirect, consequential or purely economic loss, loss of profit, loss of business, or loss of opportunity suffered by the Client.

11.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud or any other liability which cannot lawfully be excluded.

12. Health, Safety and Conduct

12.1 The Company will take reasonable steps to ensure that its operatives comply with relevant health and safety requirements while providing the services.

12.2 The Client must provide a safe working environment and must not expose the Companys operatives to undue risk, abuse, harassment or discrimination. The Company reserves the right to withdraw its operatives and cancel the booking without refund if they are subjected to unsafe or inappropriate conditions.

13. Cleaning Products and Equipment

13.1 Unless otherwise agreed, the Company will supply its own cleaning products and equipment suitable for the services booked.

13.2 If the Client requests or insists on the use of specific products or equipment that are not provided by the Company, the Client assumes responsibility for any damage or unsatisfactory results arising from their use, provided the Company has used them in a reasonable and normal manner.

14. Waste Handling and Environmental Regulations

14.1 The Company will handle ordinary household and office waste generated during the cleaning process in a responsible manner, using the waste receptacles provided at the Premises.

14.2 The Company does not provide bulk waste removal or disposal of large items, construction waste, hazardous materials, chemical waste, clinical waste or electrical equipment unless expressly agreed in writing and carried out in accordance with applicable waste and environmental regulations.

14.3 The Client is responsible for ensuring that any waste the Company is asked to handle is not hazardous and is safe to move, store and dispose of using standard methods.

14.4 Where the Company agrees to remove waste from the Premises, it will do so in compliance with applicable environmental and waste management laws, and the Client must provide accurate information about the nature of the waste.

15. Insurance

15.1 The Company maintains insurance cover appropriate for its business activities, subject to policy terms, conditions and exclusions.

15.2 The existence of insurance does not extend or increase the Companys liability beyond the limits set out in these Terms and Conditions.

16. Privacy and Data Protection

16.1 The Company collects and processes personal data of Clients for the purposes of managing bookings, providing services, handling payments, and maintaining records as required by law.

16.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where necessary to provide the services, process payments, comply with legal obligations, or with the Clients consent.

17. Amendments to Terms

17.1 The Company may update or amend these Terms and Conditions from time to time. The most recent version will apply to bookings made after the date of publication of the updated Terms and Conditions.

17.2 Continued use of the services after any changes have been notified or published will constitute acceptance of the revised Terms and Conditions.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

19.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the services and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.

By confirming a booking with Cleaner Canary Wharf, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.