Cleaner Canary Wharf Privacy Policy

This Privacy Policy explains how Cleaner Canary Wharf collects, uses, stores, and protects personal data. It applies to all Cleaner Canary Wharf customers located in the Canary Wharf area, as well as prospective customers and visitors who interact with our services, whether online or offline. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws.

Who We Are

Cleaner Canary Wharf is a professional cleaning service operating in the Canary Wharf area. For the purposes of data protection laws, we are the data controller of the personal data we collect and process about our customers and prospective customers in this area.

What Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details, such as your full name, residential or business address, billing address, and any other contact details you provide to us for communication purposes.

Booking and service information, such as the date and time of your booking, the type of cleaning service requested, special instructions regarding the property, and records of communications relating to your service.

Payment-related information, such as payment confirmations and transaction details provided by payment processors. We do not store full payment card numbers or security codes, but we may retain limited transaction records and billing details for accounting and tax purposes.

Communication data, such as emails, messages, feedback, complaints, and any other correspondence you send to us in relation to enquiries or services.

Technical and usage information, such as information about how you use our website or online booking tools, including device information, approximate location data, and log information, where this is collected through your use of our online services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a service, submit feedback, or communicate with us in any other way. We may also collect data when you use our website or online forms, when you respond to our marketing communications, or when you engage with us on digital platforms.

In some cases, we may receive personal data about you from third parties, such as payment service providers who confirm your payment, or business partners who refer you to us for cleaning services. In all cases, we only collect personal data that is necessary for the purposes described in this Privacy Policy.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the specific activity, our lawful bases may include:

Performance of a contract. We process your personal data to provide our cleaning services, manage bookings, communicate with you about your service, handle cancellations and changes, and deal with any related customer service matters. Without this data, we would be unable to fulfil our contractual obligations to you.

Compliance with legal obligations. We may process and retain certain personal data to comply with statutory obligations, such as tax and accounting requirements, health and safety obligations, and responding to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, ensuring the security of our systems and staff, preventing fraud, and maintaining accurate business records.

Consent. In limited cases, we may rely on your consent to process your personal data, for example, for sending direct marketing communications where consent is required. When we rely on consent, you have the right to withdraw it at any time, although this will not affect the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services in the Canary Wharf area, including processing bookings, allocating staff, accessing your property as agreed, and delivering the service you requested.

To manage our relationship with you, including communicating about upcoming appointments, changes to services, responding to enquiries and complaints, and seeking feedback about your experience.

To process payments and maintain financial records, including issuing invoices, recording transactions, and complying with accounting and tax obligations.

To improve our business operations, including training staff, monitoring service quality, enhancing our website and booking processes, and analysing trends in customer demand.

To ensure security and prevent misuse, including safeguarding staff and customers, detecting and preventing fraud, and protecting our legal rights.

To send you information about our services and offers, where permitted by law and subject to your marketing preferences.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. The specific retention periods depend on the category of data and the applicable legal requirements.

In general, we retain customer account and booking information for a period necessary to manage your relationship with us and to handle any queries, complaints, or potential legal claims. Financial records, such as invoices and transaction records, may be retained for longer periods as required under tax and accounting laws.

When personal data is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it, we will securely delete, anonymise, or otherwise remove it from our systems.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These may include:

Payment service providers who process payments and handle transaction security.

IT and hosting providers who support our website, booking systems, and data storage infrastructure.

External service providers who assist with administrative tasks, accounting, or customer service operations.

All processors are required to act only on our documented instructions, to keep your data secure and confidential, and to comply with applicable data protection laws. We do not sell your personal data to third parties.

We may also disclose personal data where required by law, in connection with legal proceedings, or to protect our rights, property, or safety, or those of our customers or staff.

International Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses or reliance on adequacy regulations, where applicable.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and regular review of our security practices. While we work to protect your data, no transmission or storage system can be guaranteed as completely secure.

Your Data Protection Rights

Under data protection laws, you have certain rights in relation to your personal data. These rights apply to all Cleaner Canary Wharf customers in the Canary Wharf area and may include:

The right of access. You can request confirmation that we process your personal data and obtain a copy of that data.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

The right to restrict processing. You can request that we restrict the processing of your data in certain situations, such as while we verify the accuracy of data you believe is incorrect.

The right to data portability. You can, in some cases, request a copy of your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, particularly in relation to direct marketing.

The right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the date of the latest version and, where appropriate, inform you through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.